Health & Wellbeing Policy – PST-Managers

Version 6 – October 2025

Policy Aims

The purpose of this policy is to foster a supportive and inclusive environment that promotes the physical, mental, financial, social and emotional wellbeing of all colleagues at work. It outlines the steps taken to create a positive culture of overall wellbeing.

What’s Covered

Roles and Responsibilities
Definitions
Our Commitment to You
What We Expect from You
Role of the Line Manager
Managing Performance
How We Support You
The Licensed Trade Charity (LTC)

Roles and Responsibilities

Stonegate

Stonegate will put in place measures to prevent and manage risks to colleague health and wellbeing, run awareness initiatives around health issues and offer individual support. We will seek feedback from colleagues through engagement surveys and other forums.

Colleagues

Colleagues are responsible for managing their own health and wellbeing by adopting good health behaviours (exercise, sleep hygiene, diet, alcohol consumption, drugs and smoking). You should inform your line manager if work or the work environment poses a risk to your health. Any health-related information disclosed will be treated confidentially.

Line Managers

Line managers must put in place measures to minimise risks to wellbeing, particularly from negative pressures at work. They must understand the Inclusion Policy to support colleagues experiencing bullying, victimisation or harassment.

HRBP (PST)

Available to provide advice to colleagues and managers on health and wellbeing concerns.

ER Support / HRBP (Ops)

Available to provide advice to colleagues and managers on health and wellbeing concerns.

Occupational Health

Provides support to help colleagues stay in work or return to work after ill health. This includes medical assessments following referrals, and liaison with GPs.

Employee Assistance Programme

The Licensed Trade Charity (LTC) provides our Employee Assistance Programme and is available to all line managers and colleagues for support or guidance. Contact: www.licensedtradecharity.org.uk or 0808 801 0550.

Definitions

Health: A state of complete physical, mental and social wellbeing.
Wellbeing: A positive state of overall physical, mental, emotional, financial, spiritual and social satisfaction.

Our Commitment to You

We will support your health and wellbeing at work by:

Providing the tools you need to do your job.
Letting you have a say in the way you work.
Ensuring your workload is acceptable.
Promoting a good work–life balance.
Treating you fairly and with respect.
Providing support and signposting when needed.

What We Expect from You

You are expected to adopt good health behaviours, follow training, comply with risk management, and take reasonable care of your health and safety. Discuss any issues affecting you with your line manager and request support when needed.

Role of the Line Manager

Line managers must take steps to minimise risks to wellbeing and ensure colleagues understand their roles, receive training and support, and feel informed about changes affecting their work.

Line managers should:

Design jobs fairly and allocate work appropriately.
Keep teams updated about developments affecting workload.
Ensure colleagues know who to approach with role concerns.
Regularly assess workstations for suitability.
Conduct workplace stress risk assessments.
Maintain contact during sickness absence and conduct return-to-work interviews.
Treat health-related information confidentially.
Consider flexible working requests.
Make reasonable adjustments where appropriate.
Signpost colleagues to the Employee Assistance Programme (LTC).

Managing Performance

If performance issues arise, it is important to identify and address the root cause. If health issues impact performance, these should be explored sensitively before formal processes begin.

Managing Health and Performance

Line managers must:

Hold regular informal catchups.
Approach performance discussions supportively.
Set clear expectations and timescales.
Consider any known health issues.
Identify support or adjustments needed.
Agree reasonable timescales for improvement.
Seek HRBP or ER Support guidance if capability procedures are required.

Your Health and Performance

You should:

Seek medical advice from your GP where needed.
Understand how your health affects your work and follow agreed steps to manage your condition.
Inform your line manager proactively about health impacts on performance.
Discuss needed adjustments and accept appropriate support.
Consider giving permission for communication with your GP or attending Occupational Health.

How We Support You

Stonegate offers extensive wellbeing support across several areas:

Health

Vitality Health Insurance (PST & General Managers)
Vitality Coaches Wellbeing Programmes
Unum Dental Cover
Unum Help at Hand (PST & red‑circled colleagues)
Health Cash Plan
Life Assurance (PST)
25% David Lloyd discount
Discounted PureGym membership
£30 eye tests & £100 glasses support (VDU users)
Occupational Health appointments
Access to LTC support
Menopause support
Company Sick Pay (salaried colleagues)
Reasonable adjustments
Sickness absence management
Licence checks and risk profiling (company car/cash allowance drivers)

Financial

25% discount & VIP entry in all managed venues
Pension & salary sacrifice
Stream (earnings access, savings, loans)
Discounted staff menu
Long service awards
Hotel discounts
Refer a friend scheme
Personal car leasing
Financial support via Nudge
Mystery guest scheme
Free mortgage advice (Charles Cameron)
Stonegate Xtra Rewards
Bonus scheme (salaried)
Self-help tools
Opportunity to earn Mixr points

Learning and Development

Career pathways learning access
Apprenticeships
Funded learning
Paid professional subscriptions
Secondments
Masterclasses
Bite-size learning via LMS

Life Balance

Flexible working
Temporary/permanent transfers
Accommodation at some sites
42‑hour working week (salaried site colleagues)
Paid annual leave & purchase options
Time off for Public Duties
Time off for Armed Forces
Charity & fundraising opportunities

Engagement

Engagement surveys
Peer recognition via Impressions
Wellbeing & Inclusion Ambassadors
Reward & recognition incentives
Engagement forums
Think Tank
Ask David

Family Friendly

Paid time off for IVF & fertility treatment
Paid time off for antenatal care
Enhanced maternity, paternity & adoption pay
Phased return to work
Time off for dependants
Carers leave
Enhanced bereavement leave & pay
Compassionate leave
Friends & family hotel discounts
Option to add family to private health care (PST)

The Role of the LTC

The Licensed Trade Charity operates our Employee Assistance Programme, providing independent and confidential support, including:

Wellbeing Support

In-the-moment support
Clinical assessments
Structured counselling
Relationship and family counselling
Child counselling
Critical incident support

Physical Health Support

Health advice
Guidance on physical therapy
Addiction support
Income management & employment rights
Housing support
Financial support (where eligible)

Financial Support

Guidance from Nudge
Benefits calculator
Debt advice services
Legal support
Financial grants

Practical Advice

Housing support, including for people aged 55+
Shelter Helpline Plus
Support returning to work
Career change advice
Educational support for children

The Law

This policy complies with the following legislation:

Carers Leave Act 2023
Employment Rights Act 1996
Equality Act 2010
Maternity and Parental Leave Regulations 1999
Maternity and Adoption Leave (Curtailment) Regulations 2014
Management of Health and Safety at Work Regulations 1999
Neonatal Care (Leave and Pay) Act 2023
Paternity and Adoption Leave Regulations 2002 & amendments
Shared Parental Leave Regulations 2014
Public Health Act 1936
Workplace (Health, Safety and Welfare) Regulations 1992
Working Time Regulations 1998

External Support

Helpful external support services include: